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12. How, if at all, do the terms under which films or music are licensed (normally described in a copyright notice) influence how you use them? Although the basic questions to be covered were set out in the survey form that was given to participating members, other relevant issues could also be discussed during the interview, and indeed interviewers were encouraged to think of follow-up questions. This first phase survey was administered to 156 respondents across 20 countries worldwide, in most cases via face-to-face interviews with consumers.

17 1. F IRST PHASE : PLANNING AND INTERVIEWS Software 4. Have you ever needed to access or use computer software outside of your workplace? [If no, skip to question 9] 5. Describe any difficulties or concerns you may have experienced in gaining access to computer software outside of your workplace in any of the following circumstances: a) buying it; b) borrowing it; c) downloading it from the Internet; and d) any other circumstances. 6. When you have had access to the computer software you needed outside of your workplace, describe any difficulties or concerns you may have experienced with it, including difficulties in: a) using it; b) copying it; c) modifying it; and d) sharing it.

Not all respondents answered all questions – for example, fewer of the African respondents answered questions on computer software, because many of them had not had any occasion to use a computer. Other questions were skipped because respondents had not encountered any relevant barriers in accessing or using the specified class of material. Conversely, where one person recorded being impacted by several barriers to the access or use of copyright material, these are reported separately. • P E S T – this column indicates whether the access barrier described can be most accurately classed as a Political, Economic, Social or Technological factor.

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