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This again parallels data warehousing projects, because projects must deal with different data, heterogeneous systems, and many different processes, all of which are required to deliver an enterprise information environment. BPM reference architecture IBM has developed a BPM reference architecture that provides a flexible, extensible, open-standards-based infrastructure, which is a key added value of the IBM solution. The architecture specifies the required capabilities and services, and the defined interfaces that enable integration of the solution components.

3 Data warehousing: An evolution A data warehouse contains consolidated data from multiple internal and external applications. It is one of the prime sources of data for the BPM environment. In addition to providing information for KPIs, a data warehouse also provides detailed data for analyzing KPI alerts and determining what actions need to be taken to resolve business issues. A data warehouse also often provides pre-aggregated information so that decision makers can see business trends that help them better understand the KPIs that have been presented to them.

If you have chosen, for example, the number of rejects per thousand as a KPI, then you must also design a way, perhaps on a dashboard, for an analyst or manager to monitor that indicator and to enable them to take action when an issue arises. You must also provide enough analytic context information so the analyst or manager can discover what caused the trouble and determine what corrective actions are required. The goal of a BPM environment is to provide a way to change course when business operations are not performing satisfactorily.

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